Frequently Asked Questions

How do I apply for an apartment?

You can easily complete the entire leasing process online. Fill out and submit your application. You can even complete the lease for your new apartment online! We are also available on site if you wish to visit us to apply in person.

How do I contact The Pointe at JSU office?

Please call our office at  (256) 376-8317  or email us at [email protected]. You can also stop by the office anytime during office hours for assistance.

Where is The Pointe at JSU located?

We’re located at 331 Nisbet St. NW #50, Jacksonville, AL 36265.

When is the leasing office open?

Monday – Friday:  10 a.m. – 6 p.m.
Saturday:  Closed
Sunday:  Closed

What does rent include?

Rent includes your monthly stated installment and water, sewer, trash, cable and internet. Residents receive a $25 monthly allowance for electricity and are responsible for covering the remaining cost.

Is on-site parking available?

Yes, we have surface lot parking available for residents and their guests.

What does the monitored entrance gate entail?

For each car and/or person, entry will be allowed via checked ID. Students’ cars should/will have a decal, and guests will need to leave a form of ID to enter.

What floor plans do you offer?

The Pointe at JSU offers two-bedroom/two-bath, and four-bedroom/four-bath floor plans, so you can find the fit that’s right for you.

What is the Students First^® residence life program?

At Campus Advantage, we pride ourselves on putting residents at the center of every decision we make. It’s an approach we call the Students First^® Experience, and it’s infused into our communities and customer service interactions across the country. Through interactive life, growth, and success experiences, we inspire and equip our residents to thrive in all areas of life while providing opportunities to create connections that will last a lifetime. Read more about our Students First® residence life program.

Do you have a maintenance staff?

Yes, we have maintenance available during office hours as well as 24-hour emergency maintenance service.

How do I pay rent?

You’re welcome to pay at the leasing office during business hours by check or money order, or you can pay online through our resident portal app!

When is rent due?

Rent is due on the 1st of each month with a grace period until the 4th day of the month. Rent is considered late beginning on the 5th of each month.

I’m an international student — what do I need to sign my lease?

You will need your passport and I-20 form. Please call our office if you have any additional questions.

Are you hiring?

We are!  See our listings and apply.